Chatbot development for business

A WhatsApp chatbot is an automated responder on your business number that answers routine customer questions, records enquiries and hands complex cases to a human. Development starts at $600 and launch takes from 2 weeks.

In Kazakhstan WhatsApp is the main channel for talking to customers. People write there instead of calling or filling in a form, and a large share of requests arrives in the evening and at weekends.

We connect the bot through the official WhatsApp Business API. This matters: broadcasts and auto-replies through a regular number or grey services lead to a ban, and the company loses an established contact along with its conversation history.

The bot answers questions about price, availability, timing and delivery, takes the request and hands over anything beyond its competence to a manager.

Telegram works better where you need menus, buttons, files and payments inside the conversation. It is often used as an internal tool: staff requests, passes, access to policies.

We build both customer-facing and internal bots — with access control so different groups of staff see different things.

A scripted bot follows a tree of buttons. Cheap, predictable, good for booking and picking from a list. But anything outside the tree it does not understand.

An AI bot understands the meaning of a message even with typos, no punctuation or mixed languages. It answers from your knowledge base and does not invent: anything beyond it goes to a human.

Often the right answer is to combine: buttons for typical actions, AI for free-form questions. We will look at your conversations and say what fits.

A bot without access to your systems can only talk. Value appears when it records a request in the CRM with fields filled in, checks stock, creates a task for a manager.

We connect amoCRM, Bitrix24, Google Sheets, 1C and any system with an API. If there is no API, we discuss workarounds and are honest about the limitations.

Turnkey chatbot development starts from $1,500. The price depends on the number of channels, integrations and the shape your materials are in.

Timeline — from 2 weeks. We launch a narrow scenario first, watch it on real requests, then expand. Besides development there is a monthly part: channel and model usage, hosting and support.